Shipping policy
At Five Star Fireplaces ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, fivestarfireplaces.com
Shipping Destination and Cost
We ship to the United States. Flat Rate Shipping: Free
Order Processing Time
Orders are processed within 1-2 business days Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Standard Shipping: 3-5 business days. Expedited shipping: 1-2 business days. Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
Shipping Methods and Carriers
We partner with reputable carriers to ensure your package arrives safely. All orders include tracking information, which we will provide via email once your order has shipped. Orders can be tracked by visiting fivestarfireplaces.com/track-order or the carrier's website. Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
Return and Refund Policy
Returns are accepted within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging. Certain items (e.g., personalized or perishable goods) may not be eligible for return. Return shipping costs are the customer's responsibility unless the item is defective or not as described. Please take photos of damage or defect and email them to us at support@fivestarfireplaces.com. If the return is due to our error, we will cover the return shipping costs.
Refunds are processed within 14 days after receiving the returned item. Refunds will be issued to the original payment method. Please refer to our Return and Refund Policy for detailed information.
Incorrect Address
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address we will contact you to arrange reshipment. Additional shipping charges may apply.
Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.